Q1. Can I have a sample first for the UV lamps?
A: It is very necessary to confirm the samples before placing an order. We will provide samples according to the needs of our customers.
Q2. What's your lead time?
A: Generally speaking, the delivery time is related to the product categories and quantities ordered by customers. If the products are standard items and there is inventory available, the lead time is usually within one week. If the products are customized items and there is no inventory, the lead time is usually within one month. For particularly large orders, we will calculate the lead time based on the specific varieties and quantities of the order and discuss with the customers the feasibility of the specific time.
Q3. What is your shipping method and how long does it take to arrive?
A: If the quantity of goods is small, we usually choose internationally renowned logistics companies such as DHL, Fedex and UPS to deliver the packages by express. If the quantity of goods is large, we usually recommend that our customers choose the way of sea transportation to ship the goods.
Q4. Do you offer guarantee for the products?
A: If the customers have any quality issues with the products during the process of using them, please let us know immediately. After we understand the situation, we will provide solutions for the customers. If it is verified that there are indeed quality issues with the products after inspection, we will compensate the customers by providing brand-new products.
Q5. Can I use my own design package and logo on the products?
A: Certainly. When customers have bulk orders, we can provide them with OEM/ODM services. Moreover, we have very rich experience in customized products and can offer customers all-round services such as designing packaging, print LOGO, customized production and door-to-door transportation.
